CB
Chan B
1 reviews | Active since Mar 2015
24 Jun 2019, 11:49
FNB compliant not being resolved
I have tried to contact the person who said they would call me back from FNB, but to date no answer and no call back regarding the previous complaint raised. Being harassed and debt not prescribed as per regulatory / law requirements. I had a call with the NCR and they informed me the bank needs to prescribe the debt . Hammond has put a judgement on my name and claims that I owe FNB credit card. I have never received a statement and they cannot give me one. of this debt. I have received multiple sms from Hammond attorneys, upon calling them, i was told that someone will call me back. I received no call back. I then received a sms on a judgement being put against my name. I called back and gave my information. They then told me a judgement was granted due to FNB credit card not being paid with an owing amount of +R35000. The manager was extremely rude and put down the phone. I have not acknowledged debt, I have requested a full statement and was never provided with one. I am experiencing the exact same issue as Luluma Mbolekwa and many other customers. I had credit with fnb many years ago, which the credit was not even 35000. I have liaised with NCR regarding this issue and This account needs to be prescribed. I have seen multiple customers cases who faced the exact same issue in the news papers with ombudsmen feedback on this. I am not sure who in FNB must do this and even yesterday could not get any joy in trying to closed an account. FNB needs to follow law like like we have to and we cannot be harassed by outsourced providers and abused verbally. FNB needs to prescribe this debt, send me confirmation (i have not received a statement to say I owe money to them for a credit card, I hope I get this confirmation), remove the judgement from my name and get these Hammond attorneys to stop harassing me. FNB to sort this out immediately.
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Replies (2)
FNB (First National Bank)'s replyOfficial
24 Jun 2019, 12:50Good day Chan Behkoo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jun 2019, 12:50
Official
Good day Chan Behkoo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
CB
Chan B's updateReviewer Update
18 Jul 2019, 08:31 Hi Sibongile This has been an endless battle, that I hoping can be resolved before escalation to ombud. Everytime you interact with me it is like I am speaking to someone different again. I laid a compliant on Hello Peter regarding a judgement out on my name by Hammond pole on a claimed fnb credit card account an account balance I have no clue about and am totally disputing it and even if FNB is claiming anything which I am not aware of it must be prescribed. You were suppose to get the judgement removed, Hammond pole to stop communication with me and this account removed from my name. Interactions with you: I paid the account and there is no outstanding balance and you will call Hammond to sort it out. I agreed as I said I dont owe FNb any money and am not aware of money been owed. You then called me and told me you spoke to Hammond and pole and they will call me. They called me, but the guy said he is only a contact center agent and you only told him to call me. Hammond then said the file was handed, they dont see payments for years and they are also not sure and will have to refer back to FNB. They also referred me back to FNB as they get instructions from FNB and I need to sort it out with FNB. I tried contacting you and then had to logged another complaint on Hellopeter as I received no call back. You then informed me that you need to speak to a cologue about prescribing the debt as it shows no payments, will investigate and come back to me. You then came back to me saying you cannot prescibe as you have a statement showing payment for 2016 (a new story), claiming that I made a payment in 2016 and therefore prescribed debt does not apply and you will send me a statement that shows proof payment April 2016. You then sent me a statement that shows April 2011 with the balance of 0. I sent this back. Does not show any payment made 2016 as you claimed and any outstanding balance. I then sent you an email, showing another error from your side. First you said I have no account outstanding balance. I had one and it shows closed and you could not find anything on your system. You then said I made a payment in 2016 and will send me proof, there is no where on the statement that speaks to your 2016 claim Now a different story, you telling me about FNB sending the account to Hammond and once again the account sent to Hammond does not show any payment made in April 2016 which you said you will show me. Every time is has been a different story after story, but no proof of me paying in 2016.
Now you send me a statement FNB sent to Hammond and Hammond sent to you, that also does not show payment in April 201. I am stating for the final time as I am completely tired of going up and down with no resolution. You can take this to your manager, Remove the judgement as you said you were going to do and remove this account from my name. I don't really care how it's done, wheatear you prescribe it or cancel it or write it off or close it. Just remove it and remove it from my banking app. To date FNB has failed to provide me with a proper statement making claims of April 2016 and sending me statements of April 2011 that has a 0 balance. Is FNB buying time with me by taking me in circles so that a statement can falsely be made up or what. I received a statement from you showing 0 balance April 2011. I agree that owe nothing to FNB. You have therefore confirmed in a statement from FNB that I owe nothing. I am not interested in anything else. Based on your own statement sent to me. Remove this and stop taking me in round circles. Can you tell me when will this be sorted out as FNB is causing me a lot of stress and leaving me traumatized as you are dragging my profile down. I just cannot do this anymore. I have had patience and given you the opportunity to show me payment made in 2016 which you were unable to provide. I will have to escalate to ombud and show the statement you sent me dated April 2011 with 0 balance and claiming it shows payment 2016 from me. no statement shows payment in 2016. All I want now is confirmation that the judgement Hammond and pole claims to have put against my name to be removed and this debt to be prescribed and removed.
Now you send me a statement FNB sent to Hammond and Hammond sent to you, that also does not show payment in April 201. I am stating for the final time as I am completely tired of going up and down with no resolution. You can take this to your manager, Remove the judgement as you said you were going to do and remove this account from my name. I don't really care how it's done, wheatear you prescribe it or cancel it or write it off or close it. Just remove it and remove it from my banking app. To date FNB has failed to provide me with a proper statement making claims of April 2016 and sending me statements of April 2011 that has a 0 balance. Is FNB buying time with me by taking me in circles so that a statement can falsely be made up or what. I received a statement from you showing 0 balance April 2011. I agree that owe nothing to FNB. You have therefore confirmed in a statement from FNB that I owe nothing. I am not interested in anything else. Based on your own statement sent to me. Remove this and stop taking me in round circles. Can you tell me when will this be sorted out as FNB is causing me a lot of stress and leaving me traumatized as you are dragging my profile down. I just cannot do this anymore. I have had patience and given you the opportunity to show me payment made in 2016 which you were unable to provide. I will have to escalate to ombud and show the statement you sent me dated April 2011 with 0 balance and claiming it shows payment 2016 from me. no statement shows payment in 2016. All I want now is confirmation that the judgement Hammond and pole claims to have put against my name to be removed and this debt to be prescribed and removed.
CB
Chan B's update18 Jul 2019, 08:31
Reviewer Update
Hi Sibongile This has been an endless battle, that I hoping can be resolved before escalation to ombud. Everytime you interact with me it is like I am speaking to someone different again. I laid a compliant on Hello Peter regarding a judgement out on my name by Hammond pole on a claimed fnb credit card account an account balance I have no clue about and am totally disputing it and even if FNB is claiming anything which I am not aware of it must be prescribed. You were suppose to get the judgement removed, Hammond pole to stop communication with me and this account removed from my name. Interactions with you: I paid the account and there is no outstanding balance and you will call Hammond to sort it out. I agreed as I said I dont owe FNb any money and am not aware of money been owed. You then called me and told me you spoke to Hammond and pole and they will call me. They called me, but the guy said he is only a contact center agent and you only told him to call me. Hammond then said the file was handed, they dont see payments for years and they are also not sure and will have to refer back to FNB. They also referred me back to FNB as they get instructions from FNB and I need to sort it out with FNB. I tried contacting you and then had to logged another complaint on Hellopeter as I received no call back. You then informed me that you need to speak to a cologue about prescribing the debt as it shows no payments, will investigate and come back to me. You then came back to me saying you cannot prescibe as you have a statement showing payment for 2016 (a new story), claiming that I made a payment in 2016 and therefore prescribed debt does not apply and you will send me a statement that shows proof payment April 2016. You then sent me a statement that shows April 2011 with the balance of 0. I sent this back. Does not show any payment made 2016 as you claimed and any outstanding balance. I then sent you an email, showing another error from your side. First you said I have no account outstanding balance. I had one and it shows closed and you could not find anything on your system. You then said I made a payment in 2016 and will send me proof, there is no where on the statement that speaks to your 2016 claim Now a different story, you telling me about FNB sending the account to Hammond and once again the account sent to Hammond does not show any payment made in April 2016 which you said you will show me. Every time is has been a different story after story, but no proof of me paying in 2016.
Now you send me a statement FNB sent to Hammond and Hammond sent to you, that also does not show payment in April 201. I am stating for the final time as I am completely tired of going up and down with no resolution. You can take this to your manager, Remove the judgement as you said you were going to do and remove this account from my name. I don't really care how it's done, wheatear you prescribe it or cancel it or write it off or close it. Just remove it and remove it from my banking app. To date FNB has failed to provide me with a proper statement making claims of April 2016 and sending me statements of April 2011 that has a 0 balance. Is FNB buying time with me by taking me in circles so that a statement can falsely be made up or what. I received a statement from you showing 0 balance April 2011. I agree that owe nothing to FNB. You have therefore confirmed in a statement from FNB that I owe nothing. I am not interested in anything else. Based on your own statement sent to me. Remove this and stop taking me in round circles. Can you tell me when will this be sorted out as FNB is causing me a lot of stress and leaving me traumatized as you are dragging my profile down. I just cannot do this anymore. I have had patience and given you the opportunity to show me payment made in 2016 which you were unable to provide. I will have to escalate to ombud and show the statement you sent me dated April 2011 with 0 balance and claiming it shows payment 2016 from me. no statement shows payment in 2016. All I want now is confirmation that the judgement Hammond and pole claims to have put against my name to be removed and this debt to be prescribed and removed.
Now you send me a statement FNB sent to Hammond and Hammond sent to you, that also does not show payment in April 201. I am stating for the final time as I am completely tired of going up and down with no resolution. You can take this to your manager, Remove the judgement as you said you were going to do and remove this account from my name. I don't really care how it's done, wheatear you prescribe it or cancel it or write it off or close it. Just remove it and remove it from my banking app. To date FNB has failed to provide me with a proper statement making claims of April 2016 and sending me statements of April 2011 that has a 0 balance. Is FNB buying time with me by taking me in circles so that a statement can falsely be made up or what. I received a statement from you showing 0 balance April 2011. I agree that owe nothing to FNB. You have therefore confirmed in a statement from FNB that I owe nothing. I am not interested in anything else. Based on your own statement sent to me. Remove this and stop taking me in round circles. Can you tell me when will this be sorted out as FNB is causing me a lot of stress and leaving me traumatized as you are dragging my profile down. I just cannot do this anymore. I have had patience and given you the opportunity to show me payment made in 2016 which you were unable to provide. I will have to escalate to ombud and show the statement you sent me dated April 2011 with 0 balance and claiming it shows payment 2016 from me. no statement shows payment in 2016. All I want now is confirmation that the judgement Hammond and pole claims to have put against my name to be removed and this debt to be prescribed and removed.