FNB Compliance and Client Mal****ion

Hi, I have opened an account for my two children 2 weeks ago and my son's card only arrived today I am still waiting for my daughters' card. If this is any indication of the service that FNB subscribes to then I would prefer not to do business with them. I was left on the line with this query for 20 minutes with no response from the call center agent.

I have tried to use the FNB complaints avenues and both have failed by not allowing me to submit with verification code malfunction.