FNB Compliance

I have a private client account with FNB and my account was placed on hold for the past 2 days without any notification for me to submit compliance documents. I only realised when i had to pay for petrol that my account was put on hold. i immediately submitted documents via email and called their compliance unit for escalation. 2 days later my account is still on hold when I call FNB compliance unit I am placed on hold hold for more 40 minutes with no answer. Please note that i did not have credit card nor a loan with FNB so I do not owe them anything as they are always declining my applications for them to inconvenience me and my kids to such an extent that I have no access to my funds.