FNB COMPLETELY USELESS

I have been trying to settle my account I hold with FNB since the 15th of January! All i am getting is the run around with FNB not coming back to my Debt Review person at all! How does it take over a MONTH for FNB to send me an updated settlement letter for TWO accounts?????????? Being passed back and forth and told 5 working days constantly - FOR WHAT?? All I want to do is settle the accounts and CLOSE them!!!!!!!!!!!!!! Your service is absolutely terrible - Lets see if I don't pay the accounts just how quickly you would get hold of me then. Now I WANT to pay them in full and NO ONE is interested in assisting me!