FNB completely unreachable, literally zero service

Trying to reverse/dispute a debit order.

Submitted two requests to have a debit order reversed. No response. Tried contacting FNB 3 times, waited 15min each time, no response. Tried using Secure Chat, received a message that they are having IT issues. Then received a message that I'm routed to a banker, then received a message that I'm 92nd in the queue.

Finally submitted official complaint and was told I'll receive a response in 48 hrs.

Lack of service to this degree is beyond acceptable. What's the point of being a premier account holder and told that you've got a team of bankers available 24/7. I strongly urge anyone who considers FNB to go anywhere else. Even the loan shark on the corner will give you better service than this.

Watch as FNB eventually responds with a template message to the likes of: "Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. We do apologize for any inconvenience caused."

Think it's finally time to say goodbye to FNB for good :(