TH
Timothy H

1 reviews | Active since Mar 2012

06 Mar 2017, 13:02

FNB Completely ***********

<p>My wife opened her account with FNB and has had nothing but issues. Things not working correctly, being told from one person that everything is sorted, and the next saying her account is on hold. This has been going on for almost a month since opening the account.<br />No one seems to care that a customer cannot do anything with their account and must just wait days at a time to even hear anythng. Each time they say they will phone back in a few days. What kind of customer service tells a custoemr to wait for days after being messed around for weeks. It's ridiculous and I would not recommend FNB to anyone. No one is able to escalate the issues and get them sorted.<br /><br />This is really not the experience you expect from FNB. Totally shocking and disgusting.<br /><br /></p> <p>Left waiting for days on end. My wife is still not able to use her account properly and now gets told again to wait until wednesday. </p>

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Replies (2)
TH
Timothy H's update06 Mar 2017, 14:00
Reviewer Update

I have sent you all her details and exactly what has happened.

FNB (First National Bank)
FNB (First National Bank)'s reply06 Mar 2017, 14:07
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)