FNB completely ignoring their Private Wealth clients.

I have spent close to 10 hours and over 20 emails pleading with FNB to come to an arrangement with me regarding my debts and helping me come to an arrangement servicing them. My accounts are getting more in arrears and my credit profile is diminishing fast due as time goes on without any resolve.

At a Private Wealth client, I expected a lot more from FNB. My friends (and wife) had had easy, 1-reply to a SMS payment holidays on their credit cards and home loans with ABSA and Standard Bank. My accounts have always been up-to-date until I lost my contract the day after the presidents speech. Now they're not. My COVID-19 application with FNB resulted only in an offer for a loan which I cannot afford. Frankly I'm disappointed that I've tried my absolute best to "do the right thing" and take responsibility for my accounts, yet as a freelancer and sole proprietor I've been forgotten about my both the government and my bank :(