FNB Completely ignores issues

The completely ignore queries and provide no feedback. In December I raised a problem regarding my EBucks account which has an outstanding authorisation which has literally been there for years. It appears like it was an incomplete transaction on the account. Regardless of no purchase actually being made, the transaction still reflects as a Debit on my Ebucks account. The person told be that the Technology department must remove it and it will take 3 days. Nothing happened. When I followed up in February, I was told the same thing. 3 days work around. Again nothing happened and I got NO FEEDBACK. Clearly this bank simply ignores issues raised by their clients. To make things worse, when I provided a reference number to the support centre, I was told that they cannot access the correct system so I end up explaining things over and over and over. This back has all sorts of fancy tech gimmicks yet they cannot even do the basic client support right.