FNB completely dysfunctional

Since my previous two posts I have been told I have to prove my innocence! I must contact the vendor and request a refund. I have contacted the vendor and they have not responded. I am now waiting on FNB's secure chat for 45 minutes and zero from them. I would like to post a screen shot of their "service". It is absolutely ridiculous - the FNB staff advise posting on Hellopeter as this is the only way to get FNB to respond. It must be awful to work for a company as dysfunctional as FNB