FNB complete *******!!!

I had an active cheque account with FNB that has been inactive since before level 5 lockdown in March. On 23 March, I went to the branch in Century City to ask for the account to be closed as my wallet with the laptop was ****** and I wanted to close everything down before the lockdown. I managed to get to the branch where a young lady said to me, "Cancel your cards at the ATM mam" and this is what I did

Months go by and to my mind, this account has now been closed. There was no way for me to verify or check this during the hard lockdown as even myself tested positive for Covid19 and would not risk leaving my house.

Now yesterday, I returned to the very same branch after I logged an online query for the account to be closed. FNB Contact Center received your query with reference number ***Q.

I was assisted by a consultant Vivian, she logged in and abruptly said, "sorry, I cannot close this account as there is an outstanding balance of 4,345.34 to my account. Now this account was dormant (no monies in) since March so how in the period of 7 months does bank charges accumulate to R4345.34??? Upon investigation there where several debit orders that went off in this account (I have resolved this matter with the relevant parties) but somewhere it was mentioned that an overdraft was granted to my account.

I never authorised for any overdraft as I was under debt review. No banking institution would ever grant me an overdraught. Vivian then called, whom I presumed to be her supervisor or manager. This young woman, then proceeded to speak to me as if I was some illetrate woman that could not read a straight forward statement. She went as far as to say "because of the missed debit orders of R1400 per month, FNB charged me R700 for the missed payment" R700 for a debit order that did not process?? And then R100 for as bank charges??

So overdraught that was NEVER authorised R700 for missed debit order Nobody from FNB even remotely tried to contact me to advise of this account that is accumulating. If I did not check this count MYSELF I would never have known

To top it off, the lady advised that this account will remain open until I pay up the outstanding balance and every month the bank KEEP ON CHARGING ME R109 FOR THE OPEN ACCOUNT!!!

How can I be expected to pay +R4000 to a banking institution that has treated me this bad?? I DONT WANT YOUR SERVICE yet you are holding me hostage and charging me for a account that I WILL NOT USE!!!

PLEASE investigate this matter urgently!!