FNB Complete lack of service!

Over 3 weeks to sort out a simple export of beneficiaries. Hours and hours of wasted time on the call center bounced between people where the call cuts half the time no matter where you phone from. No replies to emails or even complaint emails where they say they will be in contact. No real replies on the app secure messaging where you question if it is a bot who can't reply to basic questions and disconnects and claims issues are sorted. Do not expect ANY service from FNB if you sign up with them. We've moved to Mercantile and at least you can get someone on the phone to help you when you need something. FNB absolutely not. I tried going into the branch and even they couldn't help! Told me it has to be over the phone. I get a reply to my complaint email saying Simone Kirkby will contact me, this was on 2 weeks ago and she never did. Managed to get a call from Chad after complaining again and again, repeated a dozen times I want to export the file and now get an email on how to import. Does anyone at FNB support have a triple digit IQ? From what I can see definitely not! We now can't even get them to release our forex payment or get any proper response. DO NOT SIGN UP WITH FNB if you value your sanity!