FNB Complaints Management Team is Pathetic !!!

My 2 complaints in the review dated 25 May 2022 relating to FNB Private Wealth has still not been resolved. The Complaints team at FNB is pathetic! The Complaints coordinator assigned to review this complaint has not responded to my email dated 24 June 2022, it has been more than a month now. The complaints coordinator did not even bother to apologise even after it was clear that FNB was complicit regarding my 2 complaints. The complaints coordinator didn't even bother to properly understand the complaint or listen to the call recordings before responding. No people skills whatsoever. Up to now nobody from FNB has even bothered to follow-up to find out if my complaints have been addressed in an appropriate manner. FNB's once customer focused approach is now non-existent.