FNB complaints consultant unreliable

FNB, complaints consultant Precious is unreliable and ************* as she confirmed that my ECU will get paid out to me by Auction Nation, which they have agreed on as Auction Nation and myself did not have any insurance policy agreement , conveniently Precious is referring me now to mnr Frederik who even confirmed that my payment has been loaded and will reflect in my account during the day of 12 April 2024, up till today still no payment has been made, this was my first time ever that any of my cars were involved in an accident, or that I had to be in a situation to claim from any insurance I ever had, hence I will have questions as well as needed the answers, but no humanity has been showed my name was rather slandered and false accusations had been made against me, I have suffered a tremendous financial struggle from the accident happened as rental cars, Uber, for 4 months took its toll, also I have lost a lot of household items I had to sell to get my car repaired after the claim has been rejected, after the accident I even had more damage done towards my car as the lost of the ECU box as well as the headlamp costs me a extra amount of R55000 which I have send the proof. Not even to talk about the emotional distress that this situation have caused on my overall health due to the financial strains I had to endure during the whole process. I thought when you pay for insurance it is to actually cover you and make you more comfortable in such a situation, I cancelled my insurance by my previous insurance who was Outsurance as I thought FNB will be more convenient as I'm a FNB client and have a personal banking account with them, but honestly the experience has been one of the worst experiences in my life due to the way accusations has been made, each time I had a question or asked something I had to first submit this document then that documents and ongoing, when ever I requested information or even the correct information, I conveniently got ignored or get a no respond.

As mentioned this is going on for months now, I honestly trust that my request will be submitted as I have a company that are willing to also give a diagnostic report so that we can see if the 2 relates. I want to put this hole experience behind me, but I need what is owned to me and also I need my name to cleared from the false accusations that has been made towards myself as well as my son.

If you check the reviews of FNB only 9000 5 stars, towards the over 100000 reviews for bad services and most insurance related, if I was the CEO I will seriously investigate this, and start with a simple thing like customer service, as non of them know what the person are going through and then for consultants to conveniently lies, shift their responsibilities and also not responding or sending the correct documention when you as a client request,, I trust either one of them deserves those positions, cause as soon as you request certain things all of a sudden you get treated like you are the lowest ****bag or you get ignored. Humanity costs nothing. And honesty also not and surely you lack both of the above. The way you treat people says alot about your Characters as humans, and the way you were brought up, my dad always told me, for every tear that you cause of another person, will be paid back in double, never kick someone that's already down, cause you don't know when you will be there. Never ever forget this, Never!!!!!