Fnb complaints

I'm not happy about fnb. I have called them on the 24 may to reverse the money that have deducted from my account without my knowledge. They send me forms to fill them in for me to get the my money back. They say they it Wil be reversed to My account within 5 to 7 days. On the 3rd of June I called them they say they Wil escalate the matter they Wil cal me. The following day I called them again they say they have many escalations about 500 escalations they Wil cal me I'm must be patient. Yesterday on the 10th june agent called me to say I must go to bank to cancel my debit order. My question is why they took long to come back to me. No body told me to cancel my debit card when I first logged the call even when I make the follow up with them. I'm fed up. I'm canceling all my accounts that I'm having with fnb to another bank. My money is not safe at all. They don't have sense of urgency. They told me I must wait to another 7 days for my money to be reversed. #poor service. Not happy at all.