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Louina O

1 reviews | Active since Feb 2021

03 Jun 2021, 12:04

FNB Complaint service- NO assistance or feedback

I am very unsatisfied with the service received from the the FNB ***** and complaints department. I have done a transaction on 18 of March 2021. It turned out to be a ****. With one hell off a process, I managed to get a complaint locked. Eventually I was referred to the merchant bank, which indicated that they can refund my money, as they did not let the transaction went through. The only thing FNB needs to do is to sent them and indemnity letter and case number, for them to refund the money. Nothing is happening ever since, I have asked from to contact me if they need any information, on which there is no reply. I have phoned numerous of time, on which I must hold on for minimum 30 minutes, just to hear that the are working on it. FNB indicated that it can take 30 days to resolve. I have done the first request for them to send the letter on 04/05/2021.I always had excellent service from FNB, but is highly disappointed in there service on this matter.

L Oosthuizen

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LO
Louina O's update08 Jul 2021, 12:15
Reviewer Update
It is one month later - I have received a complaint number ***NF. No follow ups, I have phoned a few times, after which I eventually got feedback that they are busy with the complaint. The the company that needs to refund the money, indicated on 24/06/2021, that the amount to be refunded will be less than the original claimed since there was fees that have been deducted. I have requested FNB to send through the new indemnity amount. The request was only forwarded a week after I mailed it, to fnb to the ***** managers department. All that I received was a new complaint nr , Reference ***. I have phoned FNB AGAIN, on which I received the same reply, we will come back to you??? I am still awaiting feedback... I am extremely frustrated with this situation.