FNB complaint not keeping to their promises

I raised a complaint on the 4th of April regarding a debit order that i need to reverse every second day for a credit card account that no long exists @ fnb. I was promised by a S Malewana that by COB 4 April that it will be reversed and stoped. At 12:05 on the 5th this has not happened so I contacted her again, and promises was made to have this done by 15h00 on the 5th. Today is the 6th and thanks to her I am now sitting without power due to the fact that my reversed debit order amount is not reflecting. 3 days later and this is the serves you get for FNB complaints. Very unhappy and stressed due to the fact that i am now without power.

I think I should open a cause of ***** because i have no idea where that money went???

My previous complaint reference ********** NF very unhappy client and very disgusted at FNB at this moment.