FNB COMPLAINT - MORE YEARS WITH YOU = LESS

I have been a customer with FNB for almost 10 years now and my value to them is apparently nothing...

I logged a complaint (2022/12/15) and received this message "FNB General Complaint ref 289**** been sent to Retail Service Recovery ***. A consultant will contact you within 24-48 business hours." , it is now 2023/02/16 and I still have not been contacted once or had this resolved.

I had a card machine deduct money off my account at a petrol station (during bad weather) but the card machine could not confirm the transaction, I have a feeling the lady at the till switched the card machine off while it was trying to process. I logged the complaint as no-one in the customer service department could authorise my identity as I could not log onto the app while I was on a call. FNB YOU CANNOT LOG INTO THE APP WHILE ON A CALL! How do you expect me to get help when I am in a car using my phone to call you?

I asked the *********** lady on the phone to put me through to a manager as I was getting a bit upset and didn't want to take it out on her, she then put me on hold for over 10 minutes until I ran out of airtime (which I also do not understand as I was using an FNB sim card to phone FNB?)

I am appalled by the absolute lack of service and drive by the "most innovative bank in the world"... ha! You would think that they would innovative their complaints department too, guess not.