JC
Jonathan C
1 reviews | Active since Jul 2009
05 Jun 2023, 12:50
FNB Complaint Left Unresolved
Complaint reference ***
My existing complaint has NOT been resolved!!!
We are STILL stuck with an old bank card that DOES NOT work and a NEW card at the WRONG branch!
We had to go the entire weekend without it, which was EXTREMELY inconvenient!
Their complete lack of interest is mind-boggling!
Honestly, if you we thinking about opening a bank account with FNB, please, for your sake, KEEP LOOKING! You will have nothing but problems & bad experiences dealing with these people!
The only time I have EVER had to resort to Hello Peter is because of FNB, no one else!
Helpful (0)
Replies (3)0
Replies (3)JC
Jonathan C's updateReviewer Update
07 Jun 2023, 09:23It's now 7 June. This is still not resolved! You are a pathetic organisation. Your level of service & quality standards are an absolute joke! Literally no one in FNB knows what they are doing. If you cannot even manage moving a new bank card from 1 branch to another. How the hell can you be trusted for the bigger things.
I have now lost all faith in FNB. I may not be 1 of your biggest clients, but know this. If I EVER have to do something big financially. It will never be with FNB. Never. You disgust me.
I have now lost all faith in FNB. I may not be 1 of your biggest clients, but know this. If I EVER have to do something big financially. It will never be with FNB. Never. You disgust me.
JC
Jonathan C's update07 Jun 2023, 09:23
Reviewer Update
It's now 7 June. This is still not resolved! You are a pathetic organisation. Your level of service & quality standards are an absolute joke! Literally no one in FNB knows what they are doing. If you cannot even manage moving a new bank card from 1 branch to another. How the hell can you be trusted for the bigger things.
I have now lost all faith in FNB. I may not be 1 of your biggest clients, but know this. If I EVER have to do something big financially. It will never be with FNB. Never. You disgust me.
I have now lost all faith in FNB. I may not be 1 of your biggest clients, but know this. If I EVER have to do something big financially. It will never be with FNB. Never. You disgust me.
JC
Jonathan C's updateReviewer Update
07 Jun 2023, 12:07This is NOT a reply you simple fool!!! There have been further developments since yesterday!!!!
Did you even bother to check????? DO YOUR JOB!!!
Did you even bother to check????? DO YOUR JOB!!!
JC
Jonathan C's update07 Jun 2023, 12:07
Reviewer Update
This is NOT a reply you simple fool!!! There have been further developments since yesterday!!!!
Did you even bother to check????? DO YOUR JOB!!!
Did you even bother to check????? DO YOUR JOB!!!
JC
Jonathan C's updateReviewer Update
08 Jun 2023, 12:26It's now the 8th of June, after 12pm... Guess what???
STILL NO CARD!!!
STILL NO RESOLUTION!!!
Tomorrow will be a full WEEK without it!!!
Imagine if I had requested something complex??? I shudder to think how terribly that would go based on this performance. Turns out getting a replacement card delivered IS like rocket science for FNB. I will never recommend anyone to FNB ever again. I am actually going to do everything in my power to convince people, even strangers, to avoid FNB from now on...
STILL NO CARD!!!
STILL NO RESOLUTION!!!
Tomorrow will be a full WEEK without it!!!
Imagine if I had requested something complex??? I shudder to think how terribly that would go based on this performance. Turns out getting a replacement card delivered IS like rocket science for FNB. I will never recommend anyone to FNB ever again. I am actually going to do everything in my power to convince people, even strangers, to avoid FNB from now on...
JC
Jonathan C's update08 Jun 2023, 12:26
Reviewer Update
It's now the 8th of June, after 12pm... Guess what???
STILL NO CARD!!!
STILL NO RESOLUTION!!!
Tomorrow will be a full WEEK without it!!!
Imagine if I had requested something complex??? I shudder to think how terribly that would go based on this performance. Turns out getting a replacement card delivered IS like rocket science for FNB. I will never recommend anyone to FNB ever again. I am actually going to do everything in my power to convince people, even strangers, to avoid FNB from now on...
STILL NO CARD!!!
STILL NO RESOLUTION!!!
Tomorrow will be a full WEEK without it!!!
Imagine if I had requested something complex??? I shudder to think how terribly that would go based on this performance. Turns out getting a replacement card delivered IS like rocket science for FNB. I will never recommend anyone to FNB ever again. I am actually going to do everything in my power to convince people, even strangers, to avoid FNB from now on...