FNB Complaint #*** Incorrectly Marked as Resolved

Dear HelloPeter Team, I am writing to urgently escalate my complaint against FNB (Complaint Number: ***), which has been marked as “resolved” on your platform. This is incorrect, as my matter remains unresolved. The complaint was lodged on Tuesday after an ATM transaction where funds were deducted from my account, but no cash was dispensed. To date, the money has still not been refunded into my account. It is very concerning that FNB has marked this issue as resolved without actually resolving it. This is misleading and unacceptable, as I am still out of pocket. I kindly request that this complaint be reopened and escalated with urgency. Please ensure that FNB provides proof of payment or processes the refund immediately. I would appreciate your urgent intervention, as this matter has caused significant inconvenience.

All my calls are dropped when I request reference numbers for the calls made sent from pillar to post since 3pm till 5:11 pm

Call References Rj*** RC***