FNB complaint again.. will it ever end?

This must be the 10th complaint about FNB.. a different problem everytime! This time, I have requested the closure of one of my accounts, to follow through with a threat that i made to try and solve another of FNB's incompetencies ( I waited 3 months for a credit card). The account closure was requested in april, then again in MAy. It was even stepped up to the RB Jacobs personality, and to a private banker. Till date, the account remains open, due to a transaction that is pending from March!! if the transaction is pending, i feel that I, the client cannot be held responsible. May please BEG TO HAVE MY ACCOUNT CLOSED.