FNB COMPLAINT

Good day

I was Saturday the 4 April 2026 at the Fnb Fleurdal Bloemfontein Branch to switch from Capitec to FNB

I have a loan at Capitec and now I am making one at FNB to pay Capitec then I can pay FNB.

The agent who assisted me that day said everything is in order and the loan money will reflect in my bank latest Tuesday it is Saturday again a week already and still nothing

From Tuesday I keep receiving Sms and emails saying my loan is on hold for documents

I went Wednesday again about this to the branch and she took my payslip and sent it in

Still nothing has happened. And still I am receiving sms about this.

I went yesterday again which is Friday. And the lady who assisted me then took the right steps, steps the first one did not do and then said I will receive the money. Today I am still waiting and received a call from the branch saying there is no feedback I will MAYBE receive the money Monday.

I am not happy about this if the stuff was done the right way the first place this would not have happened