FNB Complain Division Complaint

Following the investigation into my initial complaint, it was confirmed that I am owed two documents:

1. A settlement letter for the account I paid up 2. A prescription letter for another account – which the bank conveniently closed the day before our last conversation

Despite this clear outcome, I have received no feedback or communication from FNB since then.

What makes this more disappointing is that my complaint was closed without the promised letters ever being sent. I was assured these documents would be provided, yet the matter was simply marked as resolved when it clearly is not.