FNB committing ***** on my account

Item: FNB (First National Bank)
Rating: 1
Author: Bhekstar B

So today I decided to contact FNB for the second time to downgrade my account from Premier account to back to Gold cheque account since I have been paying more that what was expected or promised, When I upgraded from my R99 Gold account to Premier I was told I will pay R199 But ever since I upgraded I have been PAYING WAY MORE THAN THAT!!! to my surprised today when I called to finally downgrade since I am planning to move to capitec I was told that I was migrated to a pay as you go options hence I am paying more. TO ME THIS IS *****!!!!! I want all my extra money that FNB have been charging me for something I didn't request. and I will cancel my account with FNB I need someone to investigate this from the time I upgraded my account and I want this resolved so that I can move on to another bank that doesn't commit *****!!!!!!!!!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

01 Jul 2019, 10:26

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply01 Jul 2019, 10:26

Official