FNB committing *****.

I ordered a playstation 2 bundle from the ebucks store in May 2020. This bundle includes 3 months subscription voucher.

A few days later on 27 May 2020 I received my order but the voucher expired in April 2020...

I logged query *** on the same day and received confirmation that I will be contacted within 48 hours...

It has been 165 hours and I have received no feedback.

I call the complaints number and spoke to Johan who first cut the call then calls back and says that the complaint must be sent to the ebucks store and they advised that they will now investigate and call me by close of business.

This is unacceptable. I dont know what you want to investigate as Ihave the voucher with me. Secondly you had 165 hours to investigate but ignored the complaint and me as the client until I followed up and now I am being further inconvenienced.

This is propper bullsh*t.

Selling of expired vouchers are also considered *****.

I will be reporting this to FAIS too.