FNB commits ***** by not responding to *****

FNB ***** department is worse than the Post Office. I have had 3 cases over the last 4 years and not once has anyone responded to my case. The branch manager at FNB Cresta - Casper van Rensburg, promised to help me and never did. I then confronted him again and he said he would help me, which he still has not done. FNB has a slogan 'How can we help you?' I'm not sure if they're offering a service or genuinely asking for advice on how they can help us, because it doesn't look like they have a clue. Their securechat is ridiculously *******ed with technology that doesn't work and staff who have no authority or capacity to make any decisions to achieve any level of customer service. Their ***** staff are not adequately trained or motivated to get anything resolved. My wife threatened them with exposure last week after a month of silence and they casually unfroze the account while she was on the line. Service fees are a **** and should be investigated by the banking ombudsman. Anyone who charges for a service ro protect and manage tour money and then expects you to protect or trace your own money yourself is running a **** because they are taking money for services they aren't delivering. I can't wait for cryptocurrencies to eliminate banks and for sovereign emancipation to reach a critical mass so we can get control back of our lives and avoid Satan's earthly branches of pain and suffering, called banks.