AH
Ambrose H

1 reviews | Active since Nov 2017

11 Apr 2018, 09:44

FNB COLLUDING WITH **********

I have issued FNB with my SAFPS letter with an intent that they do not approve any credit application/debit without my consent, but I here I am sitting with Panic Assist approved debit from people I have never met nor seen. How come does you as self pride institution allow for this to happen? I have lost confidence in you and anticipate big problems going forward. I would also like to know how on earth were my banking details/personal information was verified with the so called PANIC ASSIST.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2018, 10:00
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

AH
Ambrose H's update20 Apr 2018, 13:34
Reviewer Update
I have not heard from you since your last correspondence
FNB (First National Bank)
FNB (First National Bank)'s reply21 Apr 2018, 11:47
Official

Good Day,

Thank you for your posting.

I have escalated your comments to FNB Private Clients and have requested that they provide you with feedback.

I do apologise for the the lack of service received.

Regards,

Hello Peter Complaints Team

*** (option one)