LB
Letlhogonolo B
1 reviews | Active since Mar 2024
05 Mar 2024, 14:12
FNB COLLUDES WITH PINEAPPLE INSURANCE to DE*****/FRUSTRATE CLIENTS
Last year I cancelled my policy/insurance with Pineapple (Old Mutual) but I couldn't DISPUTE my the Debit Order like a normal customer would. I then asked FNB to assist me with this nuissance but they claimed I had to get pemmission from Pineapple Insurance. This has caused me paid as they still have ACCESS tomy account even though I'm not using their services anymore. FNB is failing to fulfil their FIDUCIARY DUTY to me as a client. How does OLD MUTUAL have an upper hand on my FNB account? How do they BLOCK my debit order dispute/cancellation and RECKLESSLY DEBIT my account without FNB lifiting a finger? I CAN'T REMOVE THIS *****ULENT DEBIT ORDER FROM MY ACCOUNT AT ALL.
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Replies (2)LB
Letlhogonolo B's updateReviewer Update
07 Mar 2024, 09:13One of your representatives called me yesterday to tell me that I should file a complaint towards PINEAPPLE and not FNB to the Ombudsman. FNB wants to exonerate itself from this DEBIT CHECK MANDATE saga but they are the ones facilitating this DAYLIGHT *******. FNB needs to do better because it's not looking good. Why allow a fellow rival i.e. (PINEAPPLE/IWYZE/OLD MUTUAL) to *****ulently retain access to my account? Why not simly remove them since I cancelled my contract with them 23rd December 2024? Why create an Internal Process like a DEBIT CHECK MANDATE that will eventually stifle your OWN Clientelle? FIX THIS!
LB
Letlhogonolo B's update07 Mar 2024, 09:13
Reviewer Update
One of your representatives called me yesterday to tell me that I should file a complaint towards PINEAPPLE and not FNB to the Ombudsman. FNB wants to exonerate itself from this DEBIT CHECK MANDATE saga but they are the ones facilitating this DAYLIGHT *******. FNB needs to do better because it's not looking good. Why allow a fellow rival i.e. (PINEAPPLE/IWYZE/OLD MUTUAL) to *****ulently retain access to my account? Why not simly remove them since I cancelled my contract with them 23rd December 2024? Why create an Internal Process like a DEBIT CHECK MANDATE that will eventually stifle your OWN Clientelle? FIX THIS!
LB
Letlhogonolo B's updateReviewer Update
07 Mar 2024, 10:43<---De*****eck Mandates
Details
OLD_Mutual_LTD_TIC_PREMIUM_ACCOUNT
Creditor abbreviated name
PINEAPPLE
Contract reference number
***
Instalment amount
R1,892.42
Maximumcollection amount
R2,838.63
Collection frequency
MONTHLY ON THE 25TH
Date Adjustment
Yes
Mandate Status
Active
Mandate initiation date
08 Jun 2023
Mandate type
Variable
Initial amount
R1,892.41
First collection date
24 Jul 2023
Variable debit order collection date
Yes
Monitor Debtor's account for available funds
Yes
Adjustment category
Annually
Adjustment rate
10%
Adjustment amount
Not applicable
Pay from account
62********66
Details
OLD_Mutual_LTD_TIC_PREMIUM_ACCOUNT
Creditor abbreviated name
PINEAPPLE
Contract reference number
***
Instalment amount
R1,892.42
Maximumcollection amount
R2,838.63
Collection frequency
MONTHLY ON THE 25TH
Date Adjustment
Yes
Mandate Status
Active
Mandate initiation date
08 Jun 2023
Mandate type
Variable
Initial amount
R1,892.41
First collection date
24 Jul 2023
Variable debit order collection date
Yes
Monitor Debtor's account for available funds
Yes
Adjustment category
Annually
Adjustment rate
10%
Adjustment amount
Not applicable
Pay from account
62********66
LB
Letlhogonolo B's update07 Mar 2024, 10:43
Reviewer Update
<---De*****eck Mandates
Details
OLD_Mutual_LTD_TIC_PREMIUM_ACCOUNT
Creditor abbreviated name
PINEAPPLE
Contract reference number
***
Instalment amount
R1,892.42
Maximumcollection amount
R2,838.63
Collection frequency
MONTHLY ON THE 25TH
Date Adjustment
Yes
Mandate Status
Active
Mandate initiation date
08 Jun 2023
Mandate type
Variable
Initial amount
R1,892.41
First collection date
24 Jul 2023
Variable debit order collection date
Yes
Monitor Debtor's account for available funds
Yes
Adjustment category
Annually
Adjustment rate
10%
Adjustment amount
Not applicable
Pay from account
62********66
Details
OLD_Mutual_LTD_TIC_PREMIUM_ACCOUNT
Creditor abbreviated name
PINEAPPLE
Contract reference number
***
Instalment amount
R1,892.42
Maximumcollection amount
R2,838.63
Collection frequency
MONTHLY ON THE 25TH
Date Adjustment
Yes
Mandate Status
Active
Mandate initiation date
08 Jun 2023
Mandate type
Variable
Initial amount
R1,892.41
First collection date
24 Jul 2023
Variable debit order collection date
Yes
Monitor Debtor's account for available funds
Yes
Adjustment category
Annually
Adjustment rate
10%
Adjustment amount
Not applicable
Pay from account
62********66