FNB Collections Lauren I want my money. Also learn how to treat customers respectfully

On 28 February 2024 I disputed a debit order from my Easy account. FNB processed it and deposited the money into a wrong account (premier cheque)which is in arrears and I have not used that account in a long time. The debit order originally came from my Easy Account. I app**** for debt review and FNB only took a portion of the arrears on my premier account and not the full amount. Now I must pay debt review and the rest of the arrears on my premier cheque acc and now they forcefully take a debit order reversal. I was sent from pillar to post(Warren,Ogone,Nonkululeku,Bianca to namea few) and landed up with Lauren who refused to assist me and bluntly ended the conversation. I want my debit order reversal to be deposited into my Easy Account pls. That money came from my Easy Acc Lauren