FNB COLLECTIONS DEPARTMENT IS A **** SHOW!

I had 2 loan accounts with FNB, both of which I settled on 26 July 2024 in accordance with settlement arrangements obtained from FNB. Since 30 July 2024 I have been requesting paid up letters for both (of which I only received one). Email after email went unanswered, when I call they just say they will look into the matter and get back to me - which they never did!! On the 1st of August 2024 FNB actually took another debit order for the loan account which I just settled - I immediately asked for the debit order to be reversed and again for a paid up letter to be issued to me - nothing AGAIN!!

To say I'm unhappy with the service I've received from FNB Collections is an understatement!!!!

I desperately need a paid up letter, please close the loan account, Refund me my money back and stop taking debit orders for a loan which has been settled in accordance with our arrangement.

If this is the way you treat people who don't bank with you, I don't want to be an FNB client!!!!!!!!

The worst part is I just received a phone call from FNB - the consultant casually says this a follow up call to see if you will honor your arrangement in settling this loan!!!!! Are you ****ing kidding me!!!!

FNB is the first to harrass you for payment on a loan - but boy oh boy, don't you as the customer dare ask for anything from their side, you will wait a loooonnnggg time.

THE WORST EXPERIENCE OF MY LIFE - YOU ARE LITERALLY MAKING MY LIFE HELL!