FNB collection department

FNB collection department and FNB bank in general I said very poor customer service and customer relationship. They don’t care about your customer at all. The lady called me last week Thursday, which was 23 May 2024 that you will help me to give me a payment plan and email it to me back. She collected my email address till today 28 May. I have not received a call or email from that lady what is Service.