FNB - CLUELESS !!!

Hi<br> <br> I had a stroke in November 2014 and as a result I am in a wheelchair, partially paralysed and unable to work.<br> I contacted FNB to explain the situation and to let them know that I could not pay for my FNB device.<br> After days of struggling to reach the correct department, wasted time and phone calls, I was told that I had to stop using my account completely so that the device payment goes into default. Apparently they couldn't do anything about it until that happened.<br> <br> So I stopped using my account which meant I still have bank charges, debit default fees and other charges to pay...but I cannot use my account, cannot do shopping with my card and loose out on my Ebucks etc.<br> It is now halfway through March and no one has contacted me about the device payment or asked what is happening etc.<br> Even more important...not once has anyone at FNB expressed and concern or sympathy for what happened to me and my resultant situation.<br> <br> Everyday day I get these stupid, irritating automated calls and sms's telling I must use my account and deposit money or it will affect my credit rating etc.<br> <br> I KNOW THAT AND THERE IS NOTHING I CAN DO !!!