AS
Anzel S
1 reviews | Active since Jun 2014
07 Feb 2020, 15:53
Fnb closure letter
I have escalated my query twice, been to the branch twice and have phoned 5 times now.
I have asked for a simple closure letter that states when i closed my credit card account as i need it for a refund from another company.
They have sent me 3 emails now with exaclty the same document which is a simple closure letter
I do not know what to do anymore becayse the call centre doesnt listen to the instructions or read the emails and i cannot get the letter from the branch
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Replies (1)
FNB (First National Bank)'s replyOfficial
08 Feb 2020, 09:02Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply08 Feb 2020, 09:02
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***