FNB closing unsolved cases and reopening them and closing again unsolved

Item: FNB (First National Bank)
Rating: 1
Author: Yahya S

FNB has not solved my issue after 1 week and 5 attempts at calling. please stop closing the case if its not solved.

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

23 Oct 2019, 10:01

Good day Yahya Samsodien,

We are sorry that your experience prompted you to contact us with a complaint.

We apologize for the inconvenience and frustration this has caused you.

Please refer to the e-mail sent to you to enable us to investigate this matter.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply23 Oct 2019, 10:01

Official

Yahya S's updateReviewer Update

23 Oct 2019, 12:53

Good day,

Just received a call from someone from ebucks. tried to connect me premier banking without solving my problem. once again problem still not solved. get someone to call me again.

Yahya S's update23 Oct 2019, 12:53

Reviewer Update

Good day,

Just received a call from someone from ebucks. tried to connect me premier banking without solving my problem. once again problem still not solved. get someone to call me again.

Yahya S's updateReviewer Update

28 Oct 2019, 14:29

I'm going to try again for the third time. Please Fnb. Sort my problem out that I requested 2 posts ago and 5 phone calls ago.

Yahya S's update28 Oct 2019, 14:29

Reviewer Update

I'm going to try again for the third time. Please Fnb. Sort my problem out that I requested 2 posts ago and 5 phone calls ago.

Yahya S's updateReviewer Update

04 Nov 2019, 07:55

Still nothing solved from FNB. no calls or emails. this is what I pay R220 a month for????

Yahya S's update04 Nov 2019, 07:55

Reviewer Update

Still nothing solved from FNB. no calls or emails. this is what I pay R220 a month for????