FNB closing calls and not assisting correctly

#FNB - i'm very frustrated. I have been trying to get assistance with regards to making payments because of COVID-19 and you are not assisting. I need to speak to a banker. But you have changed this to a chat system and if i havent rep**** in 10 minutes my call is closed and i have to log it again. This has been going on for 2 weeks. I cannot prove loss of income as i'm assisting my wife to pay for her business rent and salaries from my salary but i cant ever tell you that as you keep closing the call..... I need a payment holiday please i need to speak to a banker please.....