FNB closing an inactive account

<p>Much to my husbands dismay, he discovered that due to not using my sons islamic bank account for a couple of months, he could no longer find it on his banking profile. He then calls FNB and they tell him it's sitting in a suspense Account (the money) due to inactivity. He needs to go into a branch to resolve it and have the money deposited into his account. We go into Cresta Branch and do the necessary after waiting 2 hours. And we are told it shall be deposited within 10 working days. We are now in the 3rd week of January and we are now told to go back to the branch as it wasn't executed correctly the first time through. Atrocious customer service! Due to your inefficiency, we need to return to the bank to redo the process because of your *********** staff.</p> <p>highly unacceptable!!!!!!!!!!!!</p>