FNB closing a complaint without ever solving it the new & improved service department ignore the client for long enough hoping they'll just go away

FNB has now seriously become a joke. I think they're running a circus without a ring master. After waiting 1 week for feedback from FNB I now get an email to say that my problem has been solved. But 1 phone call last Friday promising to get back to me & I'm still waiting. So what the service delivery is now is ignore the client for long enough & the problem goes away all by itself with NOONE at FNB taking any responsibility. They can close your account without any notification so misappropriation client funds & all is legal. What a ****