FNB Closed Case but Account Still Blocked – Staff Unable to Be Paid

Subject: Urgent: Account Still Blocked – No Resolution Since 5 March

Good morning, I am writing to express my serious concern regarding the matter reported on 5 March, which still has not been resolved. Although the case was closed by FNB, the individual’s account remains blocked. This has now gone on for weeks and is creating serious difficulties, as the account holder needs access to funds in order to pay staff salaries. Yesterday the individual went to Nedbank twice and was informed that they are still waiting for a call from FNB in order to open the card again. This situation is extremely frustrating as there appears to be no communication or urgency in resolving the matter.

As a client of FNB, I am very disappointed with how this issue is being handled. I do not feel that this matter is being taken seriously, and the lack of assistance is unacceptable. If this continues without resolution, I will seriously consider moving my banking services elsewhere.

Please treat this as urgent and provide immediate assistance in resolving this issue.