FNB CLOSE MY ACCOUNT!!

Is it so hard to close an account. We have a Private Clients account with FNB and since my husband worked abroad but once this ended and he started working back in South Africa we decided we no longer needed it.. Once Covid hit we did not get paid full salaries and we asked FNB to stop certain debit orders and they said they will not be stopping debit orders at this time. We had spoken to these creditors but it was too close to debit order time to stop them. We asked to close the account so we could stop any further damage but no one would help.. We have rep**** and sent emails to Jacqueline Kgomo and Kholofelo Ramushu but still nothing... we have phoned in twice and still nothing.. The account is now R3000 in arrears and they now yesterday we were finally contacted only to be told they will not close it before that is paid. The arrears is not our fault as we have been trying to close the account from the beginning of June. I can understand they are short staffed and the pandemic is a nightmare but this needs to be sorted out and no one will help us! FNB just takes and takes... they are only happy with you if you have alot of money coming in... When you are not that star client, they throw you to the curb!! I have the latest reference number as they have not rep**** to my emails. But they can check their call records too. It is for Kelvin Vorster.