JH
Jackie H
1 reviews | Active since Mar 2019
08 Mar 2019, 11:34
Fnb cloned cards no feedback or updates
Bad customer service cloned cards over a week fnb does not comminucate on how far the investigation is when phone angelique jansen whom the case is assigend to she does not answer her phone. Fnb does not care about their customers at all. Client gets charged for new cards due to their poor security
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FNB (First National Bank)'s replyOfficial
08 Mar 2019, 13:33Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply08 Mar 2019, 13:33
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)