FNB Client Services

I had the unfortunate opportunity of contacting FNB ***** division on 7 Sep 19 after a number of phone calls and almost an hour speaking with junior call centre agents, I had my query addressed. 11 Sep 19 I had the unfortunate opportunity of contacting the card division regarding a forex charge on my account and after a back and forth between card and forex divisions both advising that I should speak to the other, my query is still not addressed. To make matters worse, if you use the banking app to communicate it's just as pathetic. Then you try online banking in the hope to send an email and that facility is disabled. It got me thinking that the once most innovative bank in an effort to automate has lost focus and excluded the client. Pointless having fancy algorithms if your client services is a shambles and disappointing.