FNB Client Service - Non existant

I am truly thankful for this platform, as this is the only way I get any feedback from FNB. So despite struggling for months now, to get my bank statement and bank charges fixed - this frustration is still going on Since my last post on here on 10 September, I received the generic " Your high priority complain is being investigated" and then a call from an agent. As I have only had bad experience with FNB on the phone - as I have to explain myself over and over and recap what a previous agent had told me - I requested an email. Which to no surprise I have not received - I doubted from the word go that FNB would send me something in writing to confirm :" We are not able to rectify the past bank statements" So what now?