RlG
René le Grange
1 reviews | Active since Jul 2014
10 Mar 2023, 22:38
FNB client service is terrible
I sent a form in last September to reschedule my home loan so that all extra funds are subtracted from the capital. It happened for 2 months. Then I paid an amount into my home loan on 13 February but it was not subtracted from the capital and my repayment was not adjusted. I sent them an email on Friday, attaching the documentation, on Friday, They promised to get back to me in 48 working hours. It is the next Friday and I have still not heard from them and they have still not corrected their mistake.
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Replies (1)RlG
René le Grange's updateReviewer Update
13 Mar 2023, 12:10I was phoned by an agent. He said that FNB tried to contact me, but it was probably while I was in class (I am a teacher - you should have this info), and there was only one attempt to contact me - except for phoning on a data number that can't take calls. I was phoned by another agent. She asked if I could talk and I said that I was in a class and asked her to phone back in 15 minutes. She phoned back much later and became upset when I said that I was again in a class, and that she could "not control" her life and when she is able to phone back. VERY RUDE! Apparently I have to send in a rescheduling form EVERY TIME I pay money into my loan. This was not communicated to me and, strangely enough, I have paid 2 separate amounts into the home loan and I did not have to send the rescheduling form a second time. WOULD HAVE BEEN NICE TO HAVE THE INFO BEFOREHAND! Also, I sent an email more than a week ago and the only response I received to the email was that my query has been escalated and I was given a reference number. YOUR COMMUNICATION IS ABSOLUTELY NON-EXISTANT!
RlG
René le Grange's update13 Mar 2023, 12:10
Reviewer Update
I was phoned by an agent. He said that FNB tried to contact me, but it was probably while I was in class (I am a teacher - you should have this info), and there was only one attempt to contact me - except for phoning on a data number that can't take calls. I was phoned by another agent. She asked if I could talk and I said that I was in a class and asked her to phone back in 15 minutes. She phoned back much later and became upset when I said that I was again in a class, and that she could "not control" her life and when she is able to phone back. VERY RUDE! Apparently I have to send in a rescheduling form EVERY TIME I pay money into my loan. This was not communicated to me and, strangely enough, I have paid 2 separate amounts into the home loan and I did not have to send the rescheduling form a second time. WOULD HAVE BEEN NICE TO HAVE THE INFO BEFOREHAND! Also, I sent an email more than a week ago and the only response I received to the email was that my query has been escalated and I was given a reference number. YOUR COMMUNICATION IS ABSOLUTELY NON-EXISTANT!