1 reviews | Active since Aug 2018
FNB client service ignores requests
Once again I have to resort to this to, hopefully get a response from FNB. I e-mailed a request for my Clicks Credit Card (which have been discontinued) statments. The previous time FNB responded quickly and efficiently after my conplaint on hellopeter. However, since then, I haven't received any statements and it is 3 months later. My first e-mail request dd 21 Nov 2018 at 08:47 to ********** which was read on 21 November 2018 at 09:11 was ignored. I sent another e-mail on 23 Nov 2018 at 09:02 from another e-mail account. I provided 2 e-mail addresses and gave my contact details in case they want to verify I am who I said I am. My request to FNB is simple, please provide my monthly statements or confirm whether the debt has been written off and I can stop payments.
Regards
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Credit Card who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Credit Card who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)