SS
Stoffel S

1 reviews | Active since May 2014

14 Aug 2018, 18:16

FNB client service FNB Paarl MALL -bad attitude and service!

FNB branch in the Paarl Mall :: Client service is absolutely the worst ever! I assisted someone to have their SASSA documents verified and completed before it can be submitted to the SASSA office. The person is a FNB client and also need assistance in completing the form. The lady who assisted us were not very friendly or helpful - not trying to be helpful at all!!!!!! So much ATTITUDE is a BIG ****er for any business...and her words, in a very aggressive way...be my guest, call the manager! After calling the manager, the form was completed by the manager and ready to be submitted to SASSA. FNB client service is declining by the day, and I will be assisting my friend to open an account with CAPITEC. At least they are more friendlier and helpful, even when you enter the door! So much for HOW CAN WE HELP YOU! CREDIT to the manager who assisted.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Aug 2018, 08:33
Official

Good Day Stoffel ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***