FNB CLIENT MATTER RESOLVED

1. I recently complained about the delayed responsiveness of FNB Private Bankers. 2. The matter was elevated to Mr J. Mubeen, the Channel Management Head at FNB. 3. Mr J. Mubeen visited to discuss the matter, which was explained. 4. Mr J. Mubeen has gone an extra mile to be a true ambassador of the intent and vision of FNB, and with a delicate touch of professionalism, the matter is satisfactorily resolved. 5. Thank you, to Mr J. Mubeen and I am confident about the way forward. Sincerely A.A. LUKES