FNB Client

We have not yet received much help from FNB as I still have not received my money back. They asked us to open a case with the SAPS. And when we went there (SAPS) we were informed that the bank has to freeze the monies from the other account holder. Prior to opening the case, the bank gave us Rosie M Mosia' contact details and we called her. She informed us that that the bank instructed her differently and further said that all that is in her account is hers. And that her son works in a bank and advices her not to reversemy money. Furthermore, I have asked the bank on numerous to call Rosie in my presence and they become our mediator on this situation but still they refused. This has became emotional exhausting for me as I need my money. FNB made me pay for their service while I am their client and I NEVER received any service from them. I AM A DISAPPOINTED CLIENT.