DP
Dr P

1 reviews | Active since Nov 2011

18 Aug 2016, 09:40

FNB clerk opens the envelope containing my credit card and then tries to expose the pin

<p>Yesterday I went in to pick up a new credit card from FNB Phoenix plaza because my CV number had been revealed to a cell C agent after her importuning and her saying that an account could not be paid if she did not know the CV number; the FNB ***** squad then told me that the card had to be cancelled.</p> <p> </p> <p>The FNB clerk photocopied my ID and retrieved the envelope containing my credit card.</p> <p>While I was answering a mobile phone call from a patient, he opened the envelope and saw my CV number.</p> <p>He began removing the plastic which cloaked my pin number.</p> <p>Fortunately, I managed to stopped him in time.</p> <p> </p> <p>I told him that he should not have opened the envelope or tried to see my pin number.</p> <p>He was not contrite and did not apologise.</p> <p> </p> <p>When I got to the surgery, I reported the incident to the FNB manager at Phoenix plaza.</p> <p>I have to give my full attention to my patients.</p> <p>I do not need bank personnel to give me this added stress.</p> <p>Those who deliberately harm doctors who are trying to help the ailing are disgusting and cursed.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2016, 10:32
Official

Good Day

Thank you for taking my call earlier,please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 993741

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)