FNB Clerk ****, Still no assistance with Credit Card

<p>I Went into a the FNB Sunninghill branch on Sa****ay 18 June to apply for an additional Credit Card for my wife and increase my credit limit. The assistant by the name of Mfundo, processed my request and took in my form. He told me it would take 48 hours and that my wife would be able to pick up the card upon providing her ID. Mfundo had difficulty increasing my credit limit as the interest rate kept going from 13% to 18% for no reason. he asked me to sort it out at the call centre (whats the use of the assistant?). 48 hours later I called the call centre to find out the status of my Credit Card only to be told there never was an application. I had to reapply online. </p> <p> </p> <p>My wife then went to pick up the credit card yesterday and they had told her that I had to pick it up and she couldn't, this, again, is not what Mfundo told me. I had mentioned to him I am in Parktown so only my wife could pick it up and he assured me he would hand her the card. Now my Credit Card sits in FNB sunninghill, my credit limit is still not increased, and I have no way of obtaining the card. Thank you Mfundo for the horrible assistance. Can someone in FNB please assist me urgently?</p>