FNB CLEARWATER - useless

Clearwater branch. I have a problem with my credit card with monies received for a cancellation of a hotel booking in the Bahamas. I asked for a breakdown of the funds as it was less than I had paid . The consultant tried to assist but then he called NARVAAR HARRIDARE sales and service manager who just came and told me I could not get a breakdown and should call the Forex department. I took strong exception to his condescending tone and not prepared to assist at all. It is not the first time that I get this kind of service . They are just not prepared to assist. The call centre on the other hand, i called and they know nothing. They put the phone down or just put you on hold . When are the going to make an effort to improve. I have an account with Capitec which is a total pleasure they assist, explain everything.