FNB Clearwater Poor Service

On around the 19 Dec 2023 I opened a cheque and savings account with FNB Clearwater, supported by Renaldo De Azevedo. Around 23 Dec I instructed FNB to close the cheque account, via secure chat and requested that Renaldo De Azevedo follow up on the closure. Between December and 4th Jan, no feedback was received from FNB as promised via secure chat; and by Renaldo. On the 20th Jan I visited the branch again as the account remained open and has attracted charges of R250. I asked to speak with the Branch Manager – Colin. He committed to supporting me, advised that he would call me on Monday 22 Jan 2024, at 15:15 to discuss the closure and reversal of the amount due. He has made good on his commitment. I have not heard back from Renaldo De Azevedo either. This is a kind request to get support from FNB complaints to 1) Close the FNB cheque account and reverse all charges accrued by close of business 24 Jan 2024 and 2) Please change the branch on my FNB saving account to FNB Sandton.